Legal
Refund Policy
Last updated 6 August 2026
This refund policy applies to Premium subscriptions to Before You Buy, operated by Jamie Ashley Stott.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your Premium subscription, you can request a full refund within 30 days of your order date, including on renewal charges. We will not ask you to justify a change of mind.
Free trial
Premium starts with a 7-day free trial. You are not charged during the trial, and cancelling before it ends means no payment is taken. If a charge is taken after the trial converts, the 30-day guarantee above applies to that charge.
How to request a refund
Refunds are processed by our payment provider, Paddle.com, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net with your order email or receipt, or contact us through the support channel in the app and we will raise it with Paddle for you. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Cancelling your subscription
You can cancel at any time from your account page or through the billing portal. Cancellation stops future renewals and you keep Premium access until the end of the period you have already paid for. Saved products above the free plan limit become read-only after that, but your data is kept. See the Terms & Conditions for full subscription terms.
Statutory rights
Nothing in this policy affects your statutory rights, including any right to cancel a distance contract under consumer law in your country.